These booking conditions supercede any previous conditions that may
have
been in force.
BOOKING
A booking may be accepted by us by phone, email or post. Once we have
accepted a booking you are legally bound by the booking and will be
responsible for the full payment due. We reserve the right to cancel
your booking if for any reason we believe you may not comply with the
booking conditions and in this event the cancellation conditions will
apply as if you had given notice to cancel.
PAYMENT
To secure your booking you must send us a fully completed and signed
booking form to reach us within 3 working days of your reservation, or
in the case of us agreeing to accept the email version of the form
within 24 hours of your reservation,
along with either the full cost of the holiday, if within eight weeks
of the starting date, or a deposit of 30% of the full cost of the
holiday, in accordance with the tariff published at the time of your
reservation on our website and confirmed by us at the time of your
reservation. If we agree to accept the email version of the booking
form from you, by submitting this form you will be
deemed to be accepting these booking conditions. If you fail to send
the email form to reach us within 24 hours we may relet the cottage to
others. In the event that you fail to submit a properly completed
booking form on time the cancellation conditions will apply as if you
had given notice to cancel and you may forfeit any payments already
made in accordance with those conditions. The balance of your
payment must be paid to us prior to eight weeks before the starting
date. Reminders for the balance are not sent and you are responsible
for remembering to pay us on time. We reserve the right to cancel the
booking without a refund of deposit should the balance not be received
by its due date and you will remain responsible for the balance due for
the booking should we be unable to rebook the same period.
VAT
If applicable the price published will include VAT. Should the rate of
VAT alter or the Government impose any other charge or levy on our
business that effects our costs at any time then we reserve the right
to pass these costs onto the cost of the holiday.
VAT no. 854 4972 87.
GROUP BOOKINGS and MULTIPLE
BOOKINGS OF COTTAGES
We do not
normally accept bookings from groups or parties requiring more than one
cottage at a given time and we would stress that our cottages and
facilities are most suitable for families with children rather than
adult only groups. We must be advised at the time of making a
reservation if you are part of any such group or if you have friends or
family staying at the same time in another cottage or cottages. We
reserve the right to cancel any such booking or require the occupants
to leave immediately if we discover they are part of such a booking. We
may make exceptions to the multiple cottage booking or group booking at
certain times of the year but this will be at our sole discretion and
when we are told at the time of an enquiry and prior to a reservation.
A damage/extra cleaning deposit will be payable in advance
for any multiple cottage booking or adult only group.
When two or more cottages are let
together to a group it is conditional that no items within are
moved between the cottages and in the event that we find this has
occurred we reserve the right to make a penalty charge of a minimum of
£30 to fully check and rectify the inventory in each cottage.
USE OF THE COTTAGE PREMISES and
FACILITIES
Whilst you are paying a fee to stay at
Knowle Farm
which includes the use of the cottage premises stated on the booking
form along with the facilities and services provided at Knowle
Farm, the cottage premises and all the facilities remain under the
direct control of the owners of Knowle Farm and you accept that you do
not aquire any legal interest in the cottage premises or the facilities
at any time. You further accept that we remain in legal occupation of
the cottage premises and retain control over them, whilst we
in turn agree to provide the use of the cottage premises, the
facilities and services we offer to you. We reserve the right to enter
the
cottage premises at any time should we require to do so and where we
consider it necessary. We will of course endeavour not to intrude upon
your privacy but this will be at our sole discretion. Some
services will be charged for separately and these are detailed within
our website or within the information contained in the cottage.
CANCELLATION
If you wish to cancel your holiday for the dates booked then you must send us written notice
to this effect and it is your resposibility to ensure we have received
this notice. In any event you will remain liable for the full cost of
your holiday for the period booked. Should we be successful in
re-letting the same period in your cottage then a refund may be made
less any additional administration expenses. These additional expenses
will be charged at a minimum of £25 but may exceed this amount. In
order to secure a new booking we reserve the right to reduce the price
we re-let the cottage at. This will be at our sole discretion and any
shortfall from the original price will be deducted from the refund made
in addition to our administration expenses. It is strongly recommended
that you purchase cancellation insurance to cover this eventuality.
Failure to purchase suitable insurance will have no bearing on your
liability to us for the full cost of the holiday accommodation.
FACILITIES
The facilities detailed on our website &/or other
advertisements will be maintained to the best of our ability. They may
alter at any time and circumstances may mean that some facilities may
not always be available due to maintenance or breakdown or other reason
beyond our control. In this event we regret no refund of any part of
the cost of your holiday will be made. For the purpose of this
condition we include our land, animals and all livestock
under the term 'facilities'.
INFORMATION GIVEN ON ARRIVAL
On arrival you will be asked to read details relating to your stay at
Knowle Farm. These are conditions that we require you to know
about, both in respect of safety as well as the conditions of using
certain 'facilities'. They are important for everyones sake (including
the animals) and these conditions must be adhered to.
SWIMMING POOL
The pool is unattended and you must adhere to the conditions of use
contained within the information booklet to be found within your
cottage.
DAMAGE, BREAKAGES AND CLEANING
You will remain responsible for all damage and breakages within the
cottage and the 'facilities' of Knowle Farm. It will be your
responsibility to report to us details of these and to reimburse us the
cost of repair, replacement and any other resulting costs as may be
determined by us and at our sole discretion.
You are required to ensure that the
cottage is kept and left in a clean and tidy condition and are
responsible for any extra cleaning expenes we may incur should you fail
to do so. Should
any items be found to be already damaged or broken at the time of your
arrival you must inform us immediately and in any event within 24 hours
of arrival and we will endeavour to repair or replace these items.
DAMAGE AND EXTRA CLEANING
DEPOSIT
We may require payment of a damage &/or extra cleaning deposit
at the time the balance for your holiday is paid. This will be advised
at the time and will be held against any such costs arising, to be
returned less any such costs only once we have had the opportunity to
fully check the cottage after your departure.
In the event that we have to make a
charge for extra cleaning or any other reason this will be at a minimum
of £30 but it may be more and the amount will be at our sole discretion.
SMOKING
All our cottage premises and facilities are non smoking.
PERIOD OF BOOKING
Your booking at Knowle Farm will run from 3.00pm on the day of arrival
until 10.00am on the day of departure. Entry to the cottage premises
prior to 3.00pm will not be permitted without prior agreement and on
the day of departure the cottage must be vacated of all belongings by
the 10.00am deadline so that clear access is available for our cleaners
at that time.
FUEL
We do make a charge for fuel used within the cottage during your stay
and this must be paid for on the day of departure. It is your
responsibilty to inform us when you are about to depart. If you wish to
leave early you must give us advance notice of this fact so we can
arrange to read the meters early.
UTILITIES
We cannot be held responsible for any interuption or irregularity in
the supply of electricity, gas, oil and water or in respect of TV and
radio reception or in respect of phone &/or internet reception.
SUPERVISION
You remain responsible for the supervision of your children, or any
adult requiring care, at all times. This includes the use of any of the
facilities, or around livestock, or whilst walking any of the land at
Knowle Farm. We recommend that children are supervised at all times.
PROPERTY LEFT BEHIND ON
DEPARTURE
Should you leave any items behind when
you depart we will be happy to return these to you should we find them.
You will need to call us first to request this and there will be a
charge of a minimum of £5.00 plus the cost of
postage to cover our expenses (the minimum of £5 may be higher
depending upon the item) . We cannot be held responsible for any items
lost whilst at Knowle Farm or for any items lost once we have posted
them to you.
GENERAL
(i) The cottage premises and the 'facilities' at Knowle Farm are for
the use solely of those named in the booking form. You are not
permitted to invite others to come to Knowle Farm to use the cottage
premises or 'facilities' without confirming with us in advance.
(ii) The number of people occupying a cottage premises must not exceed
the number of beds advertised for that cottage.
(iii) The rules and conditions are expressley to protect the cottages
and 'facilities' at Knowle Farm from misuse and to try to ensure both
the safety of our guests as well as the enjoyment of all our guests.
Signing the booking form or submitting the form by email means that you
have agreed to abide by all the conditions on behalf of yourself and
all guests staying in your party, including any conditions stated in
the cottage or elsewhere around the farm. We reserve the right to
require any guests to leave immediately, without refund, if their
conduct is considered by us to infringe these rules and
conditions.
(iv) We cannot accept responsibility or any liability for accidents,
injury or sickness to visitors/guests or damage to their property
during their stay.