These booking conditions apply to all bookings made via Airbnb on or after 28th October 2026 and supercede any previous conditions that may have been in force.

1. BOOKING

The person making the booking, You, must be aged 18 or over at the time of booking and is responsible for ensuring all parties due to stay in the accommodation understand, accept and comply with these booking conditions. The person making the booking, You, is nevertheless the person who will liable for any costs arising from damages caused by any of the party staying under this booking, to the property at Knowle Farm or other extra expenses, such as, but not limited to, extra cleaning that might arise from their booking. As per the Immigration (Hotel Records) Order 1972 upon arrival at your accommodation you will be required to provide the names of all guests staying in the accommodation.

2. GROUP BOOKINGS and MULTIPLE BOOKINGS OF COTTAGES

We do not automatically accept bookings from groups or parties requiring more than one cottage at a given time and we would stress that our cottages and facilities are most suitable for families with children rather than adult only groups. We must be advised at the time of making a reservation if You are part of any such group or if you have friends or family staying at the same time in another cottage or cottages we reserve the right to cancel any such booking or require the occupants to leave immediately if we discover they are part of such a booking. We may make exceptions to the multiple cottage booking or group booking but this will be at our sole discretion and when we are told at the time of an enquiry and prior to a reservation. A damage/extra cleaning deposit may be requested at the time of such booking and will be payable in advance for any multiple cottage booking or adult only group. We will make a charge for any such costs arising. When two or more cottages are let together to a group it is conditional that no items within are moved between the cottages during your stay and in the event that we find this has occurred we reserve the right to make a penalty charge of a minimum of £50 per cottage to fully check and rectify the inventory in each cottage.

3. USE OF THE COTTAGE PREMISES and FACILITIES

Whilst You are paying a fee to stay at Knowle Farm which includes the use of the cottage premises stated on the booking form along with the facilities and services provided at Knowle Farm, the cottage premises and all the facilities remain under the direct control of the owners of Knowle Farm and you accept that you do not acquire any legal interest in the cottage premises or the facilities at any time. You further accept that we remain in legal occupation of the cottage premises and retain control over them, whilst we in turn agree to provide the use of the cottage premises, the facilities and services we offer to you but always subject to these booking conditions. We reserve the right to enter the cottage premises at any time should we require to do so and where we consider it necessary. We will of course endeavour not to intrude upon your privacy but this will be at our sole discretion. Some services will be charged for separately and these are detailed within our website or within the information contained in the cottage.

For Woodbine, Clematis, Moncks Green and Applecross: Guests are not permitted to bring PETS onto the farm or into these cottages. Should we discover that a pet or pets have been brought onto the farm You will be in breach of the booking conditions and your booking will be cancelled and your party will be required to leave immediately without refund. There will be no exceptions to this apart from registered Guide Dogs for the Blind or other registered 'Care/Assistance' Dogs for the physically impaired. Should you be dependent upon such a dog it is conditional that you tell us at the time you make your booking as this may impact upon our future guests and our cleaning regime for the cottage.

For Cow-mumble and Foxglove: a single dog may be allowed in these cottages by prior agreement and subject to the conditions found on our Dogs page.

4. FACILITIES

The facilities detailed on our website &/or other advertisements will be maintained to the best of our ability. They may alter at any time and circumstances may mean that some facilities may not always be available due to maintenance or breakdown or other reason beyond our control. In this event we will not be liable to you for any refund of any part of the cost of your holiday. For the purpose of this condition we include our land, animals and all livestock under the term 'facilities'.

5. INFORMATION GIVEN ON ARRIVAL

On arrival all guests within your party (with the exception of small children) will be asked to read details relating to your stay at Knowle Farm. These are conditions that we require you to know about, both in respect of safety as well as the conditions of using certain 'facilities'. They are important for everyone’s sake (including the animals) and these conditions must be adhered to.

6. SWIMMING POOL

The pool is unattended and all your party must adhere to the conditions of use contained within the information booklet to be found within your cottage.

7. DAMAGE, BREAKAGES AND CLEANING

You will remain liable for all damage and breakages within the cottage and the 'facilities' of Knowle Farm. It will be your responsibility to report to us immediately details of these and to reimburse us the cost of repair, replacement and any other resulting costs as may be determined by us and at our sole discretion. You are required to ensure that the cottage is kept and left in a clean and tidy condition and are responsible for any extra cleaning expenses we may incur should you fail to do so. Should any items be found to be already damaged or broken at the time of your arrival you must inform us immediately and in any event within 24 hours of arrival and we will endeavour to repair or replace these items.

8. SMOKING

All our cottage premises and facilities are non smoking.

9. PERIOD OF BOOKING

Unless detailed differently in our correspondence with You your booking at Knowle Farm will run from 4.00 pm on the day of arrival until 9.30 am on the day of departure. Should these times change we will always advise you as early as we can of any changes. Entry to the cottage premises prior to the designated time will not be permitted without prior agreement and on the day of departure the cottage must be vacated of all belongings by the set time so that clear access is available for our cleaners at that time.

10. FUEL

We include all reasonable and responsible usage of fuel used within your cottage during your stay and in the interests of the environment and costs ask and expect our guests to minimise their usage and take all measures to avoid wastage. We publish our fuel policy in the information found within each cottage and this includes the allowance given to our guests for usage. If usage does go beyond this allowance we reserve the right to make a charge for usage over and above that allowance. We also reserve the right to enter a cottage where we feel excessive wastage of fuel may be occurring in order to switch off appliances or lighting or heating (for example lights left on whilst the cottage is not occupied during the day or heating left on with windows wide open).

11. UTILITIES & WIFI

We cannot be held responsible for any interruption or irregularity in the supply of electricity, gas, oil and water or in respect of TV and radio reception or in respect of phone &/or internet availability. Internet access via WiFi is provided on the strict condition that it is not used for any illegal activity such as sharing or downloading copyrighted files or accessing illegal content. We reserve the right to terminate any guests' internet access should we have reason to believe it is being used in this way. We do not guarantee the security of the information which you may transmit or receive using our internet and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data. We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

12. SUPERVISION

You remain responsible for the supervision of your children, or any adult requiring care, at all times. This includes the use of any of the facilities, or around livestock, or whilst walking any of the land at Knowle Farm. We recommend that children are supervised at all times.

13. DEPARTURE

It is your responsibility to inform us when your party are about to depart as we reserve the right to check the cottage and read the fuel meters prior to departure. If you wish to leave early you must give us advance notice of this fact.

14. PROPERTY LEFT BEHIND ON DEPARTURE

Should your party leave any items behind when you depart we will be happy to return these to you should we find them. You will need to call us first to request this and there will be a charge of a minimum of £5.00 plus the cost of postage to cover our expenses (the minimum of £5 may be higher depending upon the item). We cannot be held responsible for any items lost whilst at Knowle Farm or for any items lost once we have posted them to you.

15. LIABILITY

We cannot accept responsibility or any liability for accidents, injury or sickness to visitors/guests or damage to their property during their stay, unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. Also you must be aware that many of our animals and birds have free range of the farm and will spend time around the cottages, car park and other buildings as well as elsewhere on the farm. The behaviour of all animals and birds can be unpredictable and when you book with us you accept that this is the case and that any damage or injury caused by them is at your own risk.

If your party wish to engage any third party to perform any service (including by way of example private catering, beauty therapy, childminding or entertainment services) at the site or the Cottage you must obtain our written permission. Such permission should be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed and details of their public and employer’s liability insurance. Consent will only be given where we and our insurers are happy that the appropriate risks have been covered. The use of candles or fireworks is not permitted in any circumstances.

Any recommendation of a supplier made by us be it on the farm or elsewhere will be based on our genuine belief or experience or feedback received by us from other guests or local contacts. A recommendation by us of a supplier does not alleviate your requirement to obtain our written permission as set out above where the service is intended to be provided on the farm.

We will not accept liability for the services provided (or failure to provide such services) by any third party supplier or business used by you in the course of your Stay (regardless of whether they are recommended or referred by us). This will not apply where we have been negligent or dishonest in this regard.

For safety reasons scooting or cycling on the driveways or areas around the cottages is not advised – the surfaces of these may be uneven in places and are not suitable for biking or scooters or the like. We do from time to time have large vehicles visiting and working on the site (such as bin lorries, farm vehicles and delivery trucks).

16. DRONES, FIREWORKS, NIGHT LANTERNS and ANY POWERED FORM OF TRANSPORT ON SITE

The use of drones is not allowed without our prior written permission. The use of Fireworks is expressly forbidden. The use of Night Lanterns is expressly forbidden. Motorised or Powered transport on site and around the cottages and facilities is not allowed other than within the car park or as permitted by us for the unloading or loading of suitcases etc on arrival and on departure. This includes but is not limited to Segways, Hoverboards and the like. This does not include motorised mobility chairs where they are needed for the physically impaired.

16. GENERAL

(i) The cottage premises and the 'facilities' at Knowle Farm are for the use solely of those booked to stay in the accommodation and named upon arrival. You are not permitted to invite others to come to Knowle Farm to use the cottage premises or 'facilities' without agreement from us in advance.

(ii) The number of people occupying a cottage premises must not exceed the number of beds advertised for that cottage.

(iii) The rules and conditions are expressly to protect the cottages and 'facilities' at Knowle Farm from misuse and to try to ensure both the safety of our guests as well as the enjoyment of all our guests. Booking with us, whether on-line via our website, via Airbnb, via the phone, via email or via any other manner, means that You have agreed to abide by all the conditions on behalf of yourself and all guests staying in your party, including any conditions stated in the cottage or elsewhere around the farm. We reserve the right to require any guests to leave immediately, without refund, if their conduct is considered by us to infringe these rules and conditions.

Knowle Farm LLP is registered OC414784 as a limited liability partnership.